Track 2

A Campus-Wide Approach to Leadership Infrastructure

Thursday, February 21, 2002
11:15 a.m. - 12:15 p.m. SESS18

Chris Jones, Director, IT Service Desk, University of Oklahoma Health Sciences Center

The University of Oklahoma Health Sciences Center has struggled with its ability to support college-based innovation while leveraging campus-wide resources for teaching and learning with technology. Thus the campus created the Center for Academic Technology Resources to provide a campus vision for learning technologies, coordination of services, and leadership to involve stakeholders.

Lean-and-Mean IT: Support Structure That Really Works

Thursday, February 21, 2002
1:45 p.m. - 2:45 p.m. SESS22

Michael P. Ten Eyck, CIO, Piccolo International University

Organizing IT support across the campus is challenging. We have developed a lean-and-mean structure in the technical and functional departments to support IT needs. We'll discuss the hierarchy in both departments, responsibilities and ownership, and why it works. When you hire people with the right attributes, this structure provides superior support, enhances campus-wide buy-in and ownership of large-scale projects, and promotes communication.

Managing an ERP Systems Project: One University's Success Story

Thursday, February 21, 2002
8:30 a.m. - 9:30 a.m. SESS10

Mary Nell Donoho, Associate Vice Chancellor & Director of ERP Systems, University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences recently implemented the SAP R/3 system for Financials, Human Resources, and Materials on time, on scope, and under budget. We overcame numerous obstacles and realized a highly successful implementation for Project Mercury. In this session, we will cover topics such as how we managed scope creep, communications, resources, workflow, and culture change.

Postconference Resource

Managing an IT Support Group

Friday, February 22, 2002
8:30 a.m. - 9:30 a.m. SESS30

Roger M. Cotrofeld, Jr., Asst. Director of User Services, University of Texas at Austin

IT organizations sometime lose sight of the fact that they are service-based organizations. The interactive nature of IT services demand that managers have the ability to manage relationships as well as technological resources. This presentation will examine the priorities involved in managing a successful IT organization.

Maximizing Project Success via Risk Management

Wednesday, February 20, 2002
4:15 p.m. - 5:15 p.m. SESS06

Robert Woelfel, Director, Information Systems, University of North Texas HSC at Fort Worth

The University of North Texas System will be implementing a complex, integrated enterprise information system over the next 3-5 years. To maximize the probability of success, a comprehensive risk management methodology will be employed. This presentation will describe a methodology applicable to all as well as show practical templates.

Project Management for Information Systems Delivery

Friday, February 22, 2002
9:45 a.m. - 10:45 a.m. SESS34

William Bosler, Director, Development Information Services, University of Notre Dame

This presentation will introduce the advantages of a disciplined approach to project management, discuss the terms and concepts behind effective project management, and introduce a process chart describing the lifecycle of a project-including considerations within each phase.

The Interdependence of Technology and Organization: Are Your Technology Implementations Mutually Beneficial?

Thursday, February 21, 2002
9:45 a.m. - 10:45 a.m. SESS14

Monique L. Snowden, Associate Provost for Enrollment Management, Fielding Graduate University

"Mutual" implies that technology and organization have a symbiotic interdependent relationship, whereas the beneficial condition of one has a reciprocal beneficial effect on the condition of the other. How does management determine the effects of organizational and technological adaptations? Moreover, are your technology implementations mutually beneficial?